Last Updated: 2026/7/10

Company Name: 琼海市靖恩凯商贸有限公司

Legal Representative: 阿依孜巴·阿力甫

Tel: +86 16521055258

Email: service@mail.cehlnqt.com

Date of Establishment: 2026-03-31

Unified Social Credit Code: 91460000MAKABK39XC

Company Address: 海南省琼海市嘉积镇半岛花园3幢1单元7A10号房

We Are Here for You!
At cehlnqt, we are passionate about providing high-quality electronics and home appliances, but our commitment to you doesn't end at checkout. We understand that purchasing technology online requires trust, and we are dedicated to offering prompt, professional, and friendly customer support. Whether you need pre-sales advice, technical troubleshooting, or post-purchase assistance, our team is just a message away.

Ways to Get in Touch

To ensure your request is handled by the right department as quickly as possible, please use the following contact methods:

• 💬 Live Chat: Click the chat icon at the bottom right corner of your screen during our normal business hours for real-time assistance.
• ✉️ Order & General Support: Email us at service@mail.cehlnqt.com.
• ✉️ Returns & Warranty (RMA):  service@mail.cehlnqt.com].

Customer Service Hours & Response Times
Our support team operates within the following hours:

• Monday - Friday: 9:00 AM to 6:00 PM (Full Support via Chat, Phone & Email)
• Saturday - Sunday: 10:00 AM to 4:00 PM (Limited Email Support only)
• Holiday Notice: We observe major US public holidays. Responses during these times may be slightly delayed.

Response Time: We aim to respond to all weekday email inquiries within 24 hours. Weekend inquiries will be prioritized on the following Monday.

How to Expedite Your Request
To help us resolve your issue as efficiently as possible, please include the following information in your initial email:

1. Your Order Number (e.g., #10234).
2. The Full Name and Email Address used to place the order.
3. A clear description of your question or issue.
4. (For defective electronics) Please attach clear photos or a short video demonstrating the issue.

Quick Policy Reference (FAQ)
Before reaching out, you might find the answer you need in our standard store policies:

• Order Processing & Shipping: We proudly offer Free Standard Shipping within the 48 contiguous United States. Orders are processed within 1-2 business days. Once shipped, the estimated transit time is 12-15 business days. (Exclusions: We do not ship to Alaska, Hawaii, US Protectorates, APO/FPO, or P.O. Boxes).
• Returns & Exchanges: We offer a 14-Day Return Window starting from the date of delivery. Items must be in their original condition and packaging.
• Important Return Notice: Please DO NOT send your purchase back to our Corporate Headquarters address listed above. You must contact us first to receive a Return Merchandise Authorization (RMA) number and the correct return warehouse address.
• Refunds & Payments: Once your authorized return is received and inspected, refunds are processed within 7 business days. The credit will be applied to your original payment method. We securely accept Visa, American Express, MasterCard, PayPal, and Klarna.

(Legal Note: By contacting cehlnqt via email, phone, or live chat, you consent to our Privacy Policy. Your communication data will be securely handled and used strictly for customer service purposes.)